Slamming

First - contact your local telephone company if you feel your telephone service has been slammed.

Ask that your service be switched to the local, local toll, or long distance company you prefer. If you want to place a freeze protection on the account this must be done through the local telephone company.

Ask for information about the company that changed your service. Local telephone companies are required to provide a customer service number for any company that is billing on your local bill.

Next - you should contact the company you prefer to carry your local, local toll, or long distance service and be sure they activate an account for you and put you on the plan that is most beneficial for your calling patterns and region.

Last - call the telephone company that switched your service and ask them to discontinue your service. You may also wish to inquire what authorization this company had to change your service. If the company claims they have a recorded authorization from a telemarketing call, ask to hear the recording. If you feel you were the victim of deceptive marketing, call the Kansas Attorney General’s Office at 1-800-432-2310.